Lubango – The inspector general of State Administration (IGAE), João Francisco, urged public servants today, Wednesday, in Lubango, to be guided by impartiality in the treatment of users who seek their services daily.
João Francisco who was speaking to municipal administrators, provincial directors, public prosecutors, defense and security bodies and members of civil society, in a lecture on 'Ethics in Public Administration', as part of his visit to the province of Huíla, which aimed to verify the functionality of public administration.
He highlighted the need to observe moderation, temperance, parsimony, restraint and proportionality, because non-observance of ethics and professional deontology is somewhat present in institutions, defrauding the expectations of those who want public services.
There are errors and flaws that are inherent to any activity, but it is necessary to assess excesses or disproportionality that may result in negligence or misunderstanding of the law, and errors must therefore be corrected.
He said that there is a tendency, sometimes, for institutions to create situations that hinder users out of mere “bad faith”, in an attempt to humiliate them, alerting them to the need to search for the common good.
“It doesn’t matter if you like the person or not, impartiality and neutrality force us to have a position of balance, of controlling our emotions, as the mission is complex and can be misunderstood”, he alluded.
In turn, the provincial governor of Huíla, Nuno Mahapi, highlighted transparency, responsibility and integrity as the most important principles in this process, as it is essential that everyone is committed to ethics in the most varied spheres of public administration.
“Our society places its trust in public managers, to make decisions that promote collective well-being and collective development, so this trust can only be maintained if we act with honesty, respect and commitment to the public interest”, he emphasized. BP/MS/DOJ
